In this Q&A we aim to give you the key information on 2012/13 Season Tickets.

Where can I buy a 2012/13 Season Ticket?
You will be able to renew your current Season Ticket or buy a new Season Ticket online at www.swfc.co.uk/tickets, in the Owls Megastore or by telephone on 0871 900 1867. Please note that Season Tickets are now priced the same either online or offline.

When is the deadline?
The deadline to purchase season tickets at the current price is Saturday 16 June.After this date the prices will increase.

How long do I have to renew my current seat?
All current Season Ticket holders' seats will remain on reserve until Saturday 16 June. After this date all seats which have not been renewed will be made available for general sale.

What payment options are available?
Supporters can pay up front in full or by instalments. This season, we are offering an interest free payment option over a term of 6 months.

We will also offer a nine-month interest free credit period when paying with the Owls MasterCard.

Unfortunately, we cannot accept payment by AMEX.

What are the full details of the Owls MasterCard option?
Application forms can be completed in the Owls Megastore for immediate activation but supporters should note that these specific forms are only available in-store. Immediate authorisation allows this cost to be charged to the account and processed on the day, subject to a successful credit check.

For those supporters who complete application forms for an Owls MasterCard but cannot return to the Owls Megastore, forms can be sent directly to the following address:

Owls MasterCard
Sygma Bank UK
Chadwick House
Blenheim Court
Solihull
B91 2AA

Once you have received and activated your card, you can purchase a 2012-13 Season Ticket with nine months interest free credit providing the transaction is made before 31 August and the transaction value is over £220. For more information or to apply online please click here.

What is the interest free Direct Debit payment option?
The club has partnered with Zebra Finance to offer an interest free Direct Debit option. This popular scheme offers 100 per cent acceptance. However, if a payment is missed and not paid within 14 days, the Season Ticket card will be cancelled, no entry will be allowed into the ground and no refunds will be made on payments made. The interest free payment period offered will depend on the timing of the purchase as follows:

- Season Tickets purchased up to 13 July will be on SIX months interest free credit.

Is there an administration fee for interest free Direct Debit payments?
Yes, there is fee of £30 per agreement on Direct Debit purchases to support the implementation and management of the scheme on behalf of the club. This fee must be paid at the time of purchase and is non-refundable. Please note that when buying online a 'per ticket' administration fee wil show during the checkout process due to a system bug, however be assured that only one administration fee will be charged per transation when confirming your purchase.

What happens if I choose to pay on the interest free Direct Debit option?
You need to complete your purchase online or in the Megastore and pay the applicable administration fee when making the purchase. You will then receive a credit agreement from our Direct Debit partners, Zebra Finance, which you must complete and return to Zebra Finance immediately. Once Zebra Finance confirm your Direct Debit is active and your first payment has been made, the club will confirm your Season Ticket ticket sale and arrange delivery of your card.

What happens if I miss a payment?
Our partners at Zebra Finance will contact you to arrange an alternative form of payment. If you are unable to pay within 14 days, your Season Ticket card will be cancelled and no refunds will be due. Your card cannot at this point be reactivated. Prior to this, our partners will always attempt to call you and send you a letter to advise that your payment has failed and how to make an alternative payment.

Can I pay off the amount borrowed at any time in full?
Yes. This can be done by contacting Zebra Finance to make the necessary arrangements. There is no charge for paying off any outstanding balance early.

What are the various cut-off points for concessionary tickets?
Children must be within the given age bracket (under 8, under 13 or under 18) on 18 August, 2012.

Senior citizens must have reached their 65th birthday by 18 August, 2012. Current Season Ticket holders who are aged between 61-65 and purchased a full Senior concession ticket for the 2011/12 season will continue to be eligible for the Senior rate for the 2012/13 season - such supporters are asked to contact the ticket office who will assist you with your transaction at the seniors rate (not available online).

Full Time Students, Armed Forces, and disabled supporters are eligible for our cheaper Concession Season Tickets.

Supporters purchasing a Concession Season Ticket must remain in the category throughout the season as proof of concession will be subject to random checks on matchdays. If your status should change mid-season, you would need to visit the Owls Megastore to upgrade your Season Ticket.

If a supporter who has a Concession Season Ticket holder cannot prove their eligibility at any requested time, their Season Ticket will be cancelled with no refund given.

Please note that unfortunately we no longer offer discounts for people claiming working family tax credits or government apprenticeships due to the system being abused by a large number of people.

What forms of ID do I need to claim my concessionary tickets?
In order to claim the concessionary rates for Season Tickets, you will be required to provide proof of eligibility in the form of one piece of photographic ID (passport, driving licence card, bus pass, NUS card) and confirmation of eligibility such as:

·Age concessions - Birth Certificate

·Forces - Forces Card

·Full Time Existing Students - NUS card

·Applying Full Time students - Offer letter

If my circumstances change and I become eligible for a concession category, can I get a refund?
Season Tickets are non-refundable and as such, no discounts will be given for supporters wishing to downgrade.

How do I become verified for a Concession Season Ticket?
In order to be verified as eligible for the cheaper Concession Season Ticket pricing you must either:

-Visit the Owls Megastore with the relevant proof of concession as listed above.

-Email your proof of eligibility to verification@swfc.co.uk. We will then amend your account so you can access Concession prices online and in store. You will receive email confirmation once your account has been updated and you can then purchase your Concession Season Ticket.

How are disabled Season Tickets being priced for 2012/13?
All disabled pricing was moved to the Kop Concession category for the 2011/12 season as part of slowly phasing all disabled supporters into the concessionary category for the stand in which they sit. For the 2012/13 season all ambulant disabled supporters will pay the Concession price within the stand they choose to sit in. Wheelchair supporters will be housed within the North Stand disabled area and will pay the Kop Concession price. Disabled supporters will continue to receive a free carer where applicable. Junior disabled supporters will pay the relevant Junior concession prices for the stand they sit in.

How do I renew my disabled Season Ticket?
Disabled Season Tickets are now on sale in the ticket office at any time during the day or at main reception (South Stand) on Monday-Friday after 1pm. Proof of eligility and photo ID will be required to process your order.

Who is eligible for a Free under 8s Season Ticket?
Supporters are eligible for a free under 8s Season Ticket with each full paying adult, concession or Over-65 ticket Season Ticket purchased. The free Under 8s ticket must be claimed at the time of purchase and proof of date of birth is required. Any additional under 8s Season Tickets required start at just £46 which is the equivalent of just £2 per game.

How do I claim an under 8s Season Ticket?
Free under 8s season tickets are only available to purchase at the Owls Megastore or by telephone and must be bought at the same time as a full paying adult, concession or senior Season Ticket.

What confirmation will I receive once I book my Season Ticket?
If you book online, you will receive email confirmation. Supporters who book in the Owls Megastore will be handed a receipt and those who book over the phone will have their receipt sent out by post.

Will I receive a new Season Ticket card or continue to use my current card?
All season ticket holders will receive a new card for the 2012/13 Championship Season.Supporters who order online and have paid the postage fee will have their season ticket sent out to them towards the end of July.All other supporters may collect their new season cards towards the end of July.We will announce on the website once they are being processed.

Published Caveats:
† Equivalent of up to 6 games free on the Kop compared to predicted 2012/13 match day prices. * Price valid for adult Season Ticket purchases on the Kop between 14.05.12 - 16.06.12. ** 1 free Under 8s Season Ticket with any full priced adult Season Ticket purchase. Must be claimed at the time of full priced Season Ticket purchase. No available online. *** Season Ticket prices will increase at 4:00pm on 16.06.12. **** Terms and conditions apply. Representative 18.9% APR Variable. Subject to status. Applicants for credit must be aged 18 or over and UK resident. The Owls MasterCard is issued by Sygma Bank UK. See www.swfc.co.uk for full details. ***** Terms and conditions apply. See www.swfc.co.uk for full details. Subject to £30 administration fee, payable at the time of application. ^ Concession Season Tickets are available to Over 65s, full-time Students, Forces and Disabled supporters. Proof of continued eligibility must be provided upon purchase and at various times throughout the season, or upon request.

Owls MasterCard information:
You can purchase your 2012/13 Season Ticket with The Owls MasterCard and spread the cost with their best ever offer, 0% for nine months on Season Ticket purchases of £220 or more before 31^st August 2012.

Representative Example. Standard Purchases: 18.9% p.a. variable.
Total amount of credit: £1200. Representative APR: 18.9% variable.
This is for illustrative purposes only and actual total amount of credit may differ

Subject to status. Applicants for credit must be aged 18 or over and UK resident. The Owls MasterCard is issued by Sygma Bank UK, a Creation Group Company, Chadwick House, Blenheim Court, Solihull B97 2AA. For full details, visit www.owlsmastercard.com.