09:00 21 January 2013
In this easy to understand Q&A, the club explains the key information on the Early Bird Season Tickets.
Where can I buy a 2016/17 Season Ticket?
You can renew your current Season Ticket or buy a new one online at the Sheffield Wednesday Online Shop, in person at the Owls Megastore or by telephone on 03700 201867 (option 1).
Can I buy an Early Bird season ticket if I am not a current season ticket holder?
Yes, this offer is available to all Sheffield Wednesday supporters.
When is the Early Bird deadline?
Friday 1 July at 5.00pm in store and midnight online.
Can I buy a Season Ticket after the deadline?
Yes the next phase of Season Tickets will be available from Monday 4 July.
Will Season Ticket prices change when they are back on sale?
Yes, there will be an increase in price, hence it is beneficial for supporters to purchase their season ticket now.
How long do I have to renew my current seat?
Supporters who had a 2015/16 Season Ticket have until 1 July to claim their seat.
What payment options are available for an Early Bird Season Ticket?
Supporters can pay at time of purchase or by Cash, Cheque, Credit or Debit cards.
We also have a finance options available to supporters.
This season, we have a finance option with V12 Retail Finance which is payable over six months with an arrangement fee. The arrangement fee is 6.25% of the basket total and is payable on the first payment.
Supporters should note that Credit Checks are made during the application process.
Unfortunately, we cannot accept payment by AMEX.
What happens if I choose to pay on the finance option?
You need to complete your purchase online or in the Owls Megastore. Your application is processed immediately and a decision will be made if you are successful or not after the application. Supporters who apply online can electronically sign their agreement. Supporters who apply in store, once accepted will have their agreement emailed which they will then need to electronically sign.
When is the first payment taken?
The first payment including arrangement fee is taken 30 days after signing up.
What happens if I miss a payment?
V12 Retail Finance will contact you to arrange an alternative form of payment. If you are unable to pay within 14 days, your Season Ticket card may be cancelled and no refunds will be due. Your card cannot at this point be reactivated. Prior to this, our partners will always attempt to call you and send you a letter to advise that your payment has failed and how to make an alternative payment.
Can I pay off the amount borrowed at any time in full?
Yes. This can be done by contacting V12 Retail Finance to make the necessary arrangements. There is no charge for paying off any outstanding balance early.
Is the 9 months interest free option available for supporters with an Owls Mastercard?
Yes as long as the transaction value is over £255
What are the various cut-off points for concessionary tickets?
Children must be within the given age bracket (under 11, or Under 17) on 6 August 2016 (5 August 2017 for 2 year and 11 August 2018 for 3 years).
Senior citizens must have reached their 65th birthday by 6 August 2016.
Under 21 – Supporters must be aged between 17 and 20 on 6 August 2016.
Supporters must be aged between 21 and 24 on 6 August 2016 to be eligible for the Under 25 discount.
Full time students, armed forces and disabled supporters are eligible for our discounted concession Season Tickets.
Supporters purchasing a concession Season Ticket must remain in the category throughout the season as proof of concession will be subject to random checks on matchdays. If your status should change mid-season, you will need to visit the Owls Megastore to upgrade your Season Ticket.
If a supporter who is a Concession Season Ticket holder cannot prove their eligibility at any requested time, their Season Ticket will be cancelled with no refund given.
What forms of ID do I need to claim my concessionary tickets?
You will be required to provide proof of eligibility in the form of one piece of photographic ID (passport, driving licence card, bus pass, NUS card) and confirmation of eligibility such as:
· Age concessions - birth certificate
· Armed Forces - forces card
· Existing full time students – letter from your university/college outlining you are studying full time or an NUS card which states the same.
· Applying students - offer letter from college or university.
If my circumstances change and I become eligible for a concession category, can I get a refund?
Season Tickets are non-refundable and as such no discounts will be given for supporters who change category.
How do I become verified for a concession Season Ticket?
- Visit the Owls Ticket Office with the relevant proof of concession as listed above.
- Email your proof of eligibility to firstname.lastname@example.org. We will then amend your account so you can access concession prices online and in-store. You will receive email confirmation once your account has been updated and you can then purchase your Season Ticket.
How are disabled Season Tickets priced For Early Bird?
Ambulant disabled supporters will pay the applicable the concession price in the respective stand they choose. Wheelchair supporters will be housed within the North Stand disabled area and will pay the Kop concession price. Disabled supporters will continue to receive free entry for a carer if claiming mid to high rate DLA for mobility and care or the enhanced daily rate for PIP. Junior disabled supporters will pay the relevant junior concession prices for their respective stand.
How do I renew my disabled Season Ticket?
Disabled Season Tickets can be purchased from the Ticket Office at any time during our advertised opening hours. Proof of eligibility will be required to process your order.
What confirmation will I receive once I book my Season Ticket?
If you book online, you will receive email confirmation. Supporters who book in the Ticket Office will be issued with a receipt and those who book by telephone will have their receipt sent out by post if requested.
Will I receive a new Season Ticket card or should I continue to use my current card?
All supporters will receive a new card for the 2016/17 season.
If I can’t make a game can someone else use my season ticket?
No Season Tickets are non-transferable and must be used by the supporter named on the Season Card.
How many Ticket Priority Points will I receive?
All supporters will receive 230 at the start of July.
Can I move my Season Ticket?
Yes. Supporters can move their Season Ticket during the season, there is a £10 cost per Season Ticket to move.
I have lost my Season Ticket, can I get a replacement?
Yes you can however there is £10 charge to replace lost Season Tickets
*REPRESENTATIVE EXAMPLE: If one adult season ticket purchased at a cash price and amount of credit of £415.00 would be repaid by 1 monthly payment of £68.48 (which includes arrangement fee of 6.5%), followed by 9 monthly payments of £41.50. The rate of interest is 0% per annum; the total amount payable is £441.98 and the total charge for credit is £26.98. Representative 14.87% APR.
Sheffield Wednesday Football Club Limited is registered in England and Wales 02509978. Registered office: Hillsborough, Sheffield, S6 1SW. Sheffield Wednesday Football Clun Limited acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Sheffield Wednesday Football Club Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is FRN 686180. Credit provided subject to age and status.