How to report a concern
Sheffield Wednesday strive to provide a safe and enjoyable experience for supporters and staff.
Home Matchday Text Service
On a home matchday you can report any incidents or concerns discreetly and directly to SWFC Match Control using the number 07963 138580.
Please include as much information as possible, including the stand, row, seat number and names, where possible. Once received, the club will investigate each incident as a matter of priority.
Alternatively, if you feel it is safe to do so, please contact a matchday steward and provide as much detail as possible so the incident can be investigated by the matchday team as a matter of urgency and in real time.
Safeguarding Stand Supervisors are stationed at key points around Hillsborough Stadium. They are wearing maroon jackets and are on hand to help and assist supporters with any queries or concerns.
SWFC encourage feedback from supporters if they feel the club has failed to deliver against the standards and service levels expected.
To report an incident, concern, or make a complaint - this includes the use of discriminatory language, anti-social behaviour and safety concerns - email firstname.lastname@example.org.
Please state valid contact information and contact name for response.
The club will seek to respond in the first instance within 10 working days of receipt; complaints may be subject to internal investigations.
If you are making a complaint and are not satisfied with the response issued, you may contact the Independent Football Ombudsman (IFO). Please note that the IFO has no authority to deal with any complaints until you have contacted the club.
The contact details for the IFO are as follows:
The Independent Football Ombudsman: Premier House, 1-5 Argyle Way, Stevenage, Hertfordshire, SG1 2AD
Hate crime is an act of violent behaviour or hostility that is usually motivated by hatred of a person’s disability, race, religion, sexual orientation, disability, or gender identity.
To report a hate crime, please follow the link HERE
If you have a hearing or speech impairment, use the police textphone service 18000 or text 999 if you’ve pre-registered with the emergency SMS service.
If you're not sure whether offensive material is a crime, find more information on what qualifies as an online hate crime here.
Sheffield Wednesday are committed to creating a culture where safeguarding responsibilities and procedures for raising concerns are widely understood and embedded in our values.
Everyone working at the club has a duty of care to safeguard the welfare of children and young people by creating an environment that protects them from harm.
Our standards of practice promotes the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment in order to provide a safe environment for everyone involved in the club.
If you have concerns about the safety or wellbeing of a child, young person or vulnerable adult at Sheffield Wednesday Football Club, you can contact us via telephone or email. A member of our Safeguarding Team will review the information you have provided within 24 hours and decide what action needs to be taken. You can also fill in our reporting form which can be found below.
We have a duty to share information that you give us with other agencies if we think that a child or vulnerable adult could be at risk of harm.
If you or another person is in immediate danger, call 999 Police or 999 Ambulance Service for assistance.
Making a referral
What we need from you...
Please say as much as you can about the situation – it will help us take the right action. Tell us the facts that you know, as well as any concerns you have about the individual.
Can I remain anonymous?
You can contact us anonymously if you do not want to tell us who you are. However, it's really helpful to have your name and contact details, as we may need to contact you for more information in order to protect the child or vulnerable adult that you are concerned about.
How to contact us
Tracey Fidler Designated Safeguarding Officer
Telephone 03700 201867 (in core hours) / 07801 231726
Lindsey Hinton Club Secretary and Senior Safeguarding Manager
Telephone 03700 201867 (in core hours) or email@example.com
Concerns can also be reported to the following organisations:
Sheffield Children Safeguarding Partnership
Adult Safeguarding Partnership
The Child Protection in Sport Unit at: firstname.lastname@example.org
The NSPCC Helpline on 0808 800 5000 or email: email@example.com
Sheffield Safeguarding Hub. 0114 273 4855 (24 hours) If you are worried that a child has been harmed or is at risk of harm then call the number to speak to a social worker.
Other useful resources
The PFA Safety Net offers confidential support to academy players, trialists and their parents/guardians/carers.
Adult victims and survivors of childhood abuse within a football context can access information about the support available to them here.
The National Association for People Abused in Childhood (NAPAC) can also be contacted by calling 0808 801 0331 or by visiting their website.
The EFL have a number of mental health self-help guides available.
CEOP is here to keep children safe from sexual abuse and grooming online. You can make a report directly to CEOP if something has happened online which has made you feel unsafe, scared or worried. This might be from someone you know in real life, or someone you have only ever met online. CEOP take all reports seriously, supporting you to keep safe.
The club ensures that all staff that have a direct responsibility for children, young people or vulnerable adults (vulnerable groups) have been subject to the most stringent of recruitment practices which include Enhanced Criminal Record Checks and reference checks.
Further, staff and volunteers working at the club regularly undergo training for the FA Safeguarding Children qualification and other relevant training.
This is a policy which means revealing and raising concerns over misconduct or malpractice within an organisation, or within an independent structure associated with it.
It can be used as an early-warning system or when it is recognised that appropriate actions have not been taken. This approach or policy is adopted in many different walks of life.
Any adult or young person with concerns about a colleague’s conduct towards a child or young person can also use whistleblowing by calling 0800 169 1863 and asking for The FA’s safeguarding team, or via email to: safeguarding@TheFA.com.
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You can download the app via the Apple Store and Google Play
Telephone: Free 24/7 Support line: 0808 1689111
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The NSPCC Helpline
Call: 0808 800 5000 or email: firstname.lastname@example.org
Sheffield Safeguarding Hub
Call 0114 273 4855 (24 hours) If you are worried that a child has been harmed or is at risk of harm then phone the number to speak to a social worker.
Age UK Advice Line 0800 678 1602
Free to call 8:00am – 7:00pm 365 days a year
Level Playing Field
Telephone: 0845 230 6237
Post The Junction, Station Road, Watford, WD17 1ET
Level Playing Field is the national registered charity representing disabled supporters of all sports. The campaign aims to promote an inclusive agenda, raise disability awareness through sport and ensure an equality of experiences for all fans.