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Vacancies

Vacancies

Sheffield Wednesday are looking to appoint a Head Groundsman.

The suitable candidate will be responsible for preparing and maintaining the main stadium Desso Grassmaster pitch for all fixtures and events to a standard as required by the Football Association, while overseeing the Grounds Department.

For full details including principal accountabilities and requirements, CLICK HERE.

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Casual staff members (zero-hours contract)

Casual jobs available are;

  • Stewards
  • Turnstile operators
  • Ticket Office and retail assistants
  • Food and beverage (kiosk/catering assistants and experienced bar staff)
  • NCS staff

If any of the following role appeal to you and you would like to become part of the Sheffield Wednesday family, please send your CV to vacancies@swfc.co.uk

Submitted CVs must contain the job vacancy you are wanting to apply for.

Closing date: ongoing

Stewards

The role involves working to ensure a safe and secure experience for all supporters.

Task related

  • Ensure the safety and security of supporters by providing a high visibility security presence.
  • Protect the security and safety of the buildings and personnel
  • Carry out duties at games in a professional manner, ensuring events are safe and compliant.
  • Respond promptly and efficiently to calls made by Stadium Control in relation to crowd disturbances.
  • Tend to crowd disruptions (sometimes physical removals/extractions)
  • Robust response when required
  • Body/bag searches and ticket checking
  • Monitor crowd movements and behaviour to identify potential issues/incidents and act to resolve.
  • Ensure that the secured zones within the venue remain free of prohibited and restricted items.
  • Follow protocol when dealing with alarms/incidents which require escalating to the next level
  • Providing stewarding support for corporate box areas
  • Football and event stewarding
  • Private functions when required
  • Road Closures and car parking duties

Qualifications

  • SIA or working towards - highly desirable
  • NVQ 2

Skills and Experience

  • Excellent communication skills (written and verbal)
  • Knowledge of the importance of good customer service
  • Well-presented
  • Able to diffuse difficult situations while still offering good customer service
  • Reliable and flexible
  • Professional and positive attitude
  • Over the age of 16
  • SIA work requires the appropriate badge and certification


Ticket Office and retail assistants

Job purpose

  • Be an active and effective member of the Ticketing team as a Ticket Sales Assistant
  • Sell tickets and maximise sales opportunities
  • Approach supporters in a friendly and helpful manner, always representing the club positively and enhancing the customer experience

 Task related

  • Carry out ticket sale duties using the venue’s ticketing system, conversing with the public at the Ticket Office and on the phone, ensuring constant attention to detail on all occasions
  • Be fully informed and proactive in the marketing of all SWFC products, services and facilities and looking to create sales opportunities whenever possible
  • Account for personal sales monies and reconcile these with ticketing system reports
  • Ensure members of the public contacting the Ticket Office in person or by telephone are greeted in a welcoming, courteous and helpful manner
  • Be proactive on behalf of the Club in customer satisfaction, ensuring that their requirements are dealt with efficiently
  • Print and pack ticket and membership orders and to distribute ticket and membership collections at the Ticket Office
  • Carry out any other duties as required by the Ticketing Services Manager

 Skills and Experience

  • Previous cash handling or customer service is highly desirable, (full training will be provided)
  • Able to work as part of a team to deliver first class supporter service
  • Strong interpersonal skills are of the utmost importance
  • Computer and phone literate
  • Excellent oral and written skills

 Catering assistants and bar staff

Job purpose

Provide a high level of food and beverage service by fulfilling the needs of the business and providing excellent customer service to our guests

Task related

  • Serve food and beverages in a timely professional manner
  • Process payments efficiently
  • Provide a high standard of customer service
  • Liaise with supporters and ensure their needs are exceeded
  • Ensure hospitality areas are always presentable and cleanliness is maintained
  • Adhere to health and safety standards
  • Always present a smart and professional image of the club
  • Work as part of team and aid others
  • Adapt to a variety of situations and have a flexible approach to the job
  • Carry out any reasonable requests within the scope of the job role

Requirements

You are required to be over 18 years old to work as bar staff.

NCS staff

Job purpose

The Sheffield Wednesday Community programme is seeking to appoint enthusiastic, charismatic and dedicated National Citizen Service (NCS) Team leaders and team assistants to help deliver the NCS Programme which is a project for young people aged 16-17.

NCS is a voluntary four-week programme for 16-17 year olds that will promote:

  • A more cohesive society by mixing participants of different backgrounds
  • A more responsible society by supporting the transition into adulthood for young people
  • A more engaged society by enabling young people to work together to create social action projects in their communities. (visit www.ncsyes.co.uk )

You will be responsible for 15 young people and expected to supervise, motivate and inspire your team to successfully complete and enjoy their NCS experience. You may be asked and required to assist in the delivery of activities throughout the programme. You will be expected to assist your team to complete the required 30 hours social action and planning. You will be required to learn and incorporate the NCS Ethos into the programme delivery.

Responsibilities

Welfare

  • Ensure group harmony and facilitate group dynamics
  • Tackling any problems and resolving confrontation
  • Safeguarding of young people is paramount and you must report any issues to Wave Leader, NCS Coordinator & NCS Project Manager
  • Report any concerns/incidents to the team leader and Wave Leader as soon as possible
  • Administer basic first aid in line with first aid training
  • Complete the incident report form within 24 hours of any incident taking place

 NCS Activities

  • Provide support during NCS to your allocated team
  • Ensure all activities are undertaken in the spirit and ethos of NCS
  • Ensure young people observe rules pertaining to appropriate behaviour and conduct at all times as laid out in the NCS code of conduct
  • Positively contribute to the outstanding reputation of Sheffield Wednesday Community Programme and the ethos of NCS
  • Take action to inappropriate behaviour (procedures will be covered during training)

 Residential Events

  • Provide support and team leadership
  • Be an active member and ambassador of NCS
  • Keep your team on task and punctual to all activities
  • Support the staff team with shared night duty responsibilities
  • Provide first aid responsibilities for your team
  • Assist the team leader on delivering the social action activities whilst guiding your team through the process
  • Be proactive and decisive

 Guided Reflection

  • Ensure your group members share NCS experiences and facilitate the daily process of Guided Reflection

Training

  • Attend staff training events including first aid, safeguarding children, risk assessments, Guided Reflection, and team building
  • Attend residential training set by Sheffield Wednesday Community Programme

General

  • Represent SWFCCP during NCS in a professional manner
  • Promote and safeguard the welfare of young people for whom you are responsible and come into contact with
  • Any other duties, consistent with the main purpose of the job

Experience required

  • Experience of working with teenagers in a supervisory role is desirable
  • Able to demonstrate problem solving skills, ability to motivate, inspire and use your own initiative
  • Full UK driving licence and a car available for work use is desirable – or access to regular and reliable public transport
  • DBS is essential
  • First aid certificate is desirable

Proven Skills

  • Must be able to demonstrate an ability to build a rapport with young people and maintain effective, professional relationships
  • Must be able to demonstrate ability to effectively and respectfully resolve potential or existing conflicts, showing creativity and resourcefulness

Personal Qualities

  • A genuine interest in the welfare of young people and commitment to supporting them through NCS
  • Strong interpersonal and verbal communication skills
  • Confidence in developing the respect of young people
  • Enthusiasm and drive to ensure successful delivery of NCS
  • Empathic, sensitive and approachable nature
  • Tolerance and patience
  • Ability to remain calm and composed in difficult situations
  • Sound judgement and responsible nature
  • Good organisational and problem-solving skills
  • Ability to assist and work as part of a team
  • Flexible approach to work

Targets

  • Successfully assist the team leader and Wave Leader to ensure your group of young people complete the NCS programme
  • Ensure the safety and welfare of young people at all times
  • Make sure your team is punctual