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Ticket News

2014/15 Season Ticket FAQs

1 May 2014


In this easy to understand Q&A, the club explains the key information on 2014/15 Season Tickets – now on sale for the second phase.


Where can I buy a 2014/15 Season Ticket?
You can renew your current Season Ticket or buy a new one online at the Sheffield Wednesday Online Shop, in person at the Owls Megastore or by telephone on 0871 900 1867. Season Tickets are now priced the same online or off.

When is the Second Phase deadline?
Saturday 21 June. All supporters who purchase a Season Ticket by this date are guaranteed to pay the lowest current possible prices.

Can I buy a Season Ticket from 23 June?
Yes, but prices will increase from this day.

How long do I have to renew my current seat?
All current Season Ticket holders' seats will remain on reserve until Saturday 21 June. After this date all seats unsold will be released and made available for general sale.

What payment options are available?
Supporters can pay at the time of purchase or by instalments via our credit options. For this phase of sale, we are offering a no interest direct debit payment option with administration fee over a term of six months or eight months. The administration fee has been reduced to £24 for the eight month option and £20 for the six month option. Supporters should note that they have until Saturday 21 June to take advantage of the Zebra Finance offer.

Supporters who purchase online via the finance scheme will have the eight month option available only. Those who wish to take up the six month payment option must do so by visiting the Ticket Office in person or by contacting by telephone.

The club also offers a nine month interest free credit period when paying with the Owls MasterCard.

Unfortunately, we cannot accept payment by AMEX.

What are the full details of the Owls MasterCard option?
Applications can only be completed online at www.owlsmastercard.com.  Supporters yet to apply are advised to do so in plenty of time to allow for the card to arrive.

Once you have received and activated your card, you can purchase a 2014/15 Season Ticket with nine months interest free credit providing the transaction is made before 31 August. Visit www.owlsmastercard.com for more information.

What is the no interest direct debit payment option?
The club has again partnered with Zebra Finance to offer a no interest direct debit option with an administration fee. If a payment is missed and not paid within 14 days, the Season Ticket card may be cancelled, no entry will be allowed into the ground and no refunds will be made on payments made. The no interest payment period offered will depend on the timing of the purchase.

Is there an administration fee for no interest direct debit payments?
Yes, there is fee of £24 for eight months and £20 for six months per agreement on direct debit purchases to support the implementation and management of the scheme on behalf of the club. This fee must be paid via cash or credit card at the time of purchase and is non-refundable. Please note that when buying online a 'per ticket' administration fee will show during the checkout process but please be assured that only one administration fee will be charged per transaction when confirming your purchase.  Please also note that only the eight month option is available online.

What happens if I choose to pay on the no interest direct debit option?
You need to complete your purchase online or in the Owls Megastore and pay the applicable administration fee when making the purchase. Your application will then be forwarded to Zebra Finance who may conduct a credit check on supporters who have not previously held an account with Zebra Finance.  Successful applicants will then receive a credit agreement from Zebra Finance, which you must complete and return to Zebra Finance immediately - please note that any agreements that Zebra Finance do not receive by Saturday 28 June will be cancelled. Once Zebra Finance confirm your direct debit is active and your first payment has been made, the club will confirm your Season Ticket sale and arrange delivery of your card.

What happens if I miss a payment?
Zebra Finance will contact you to arrange an alternative form of payment. If you are unable to pay within 14 days, your Season Ticket card may be cancelled and no refunds will be due. Your card cannot at this point be reactivated. Prior to this, our partners will always attempt to call you and send you a letter to advise that your payment has failed and how to make an alternative payment.

Can I pay off the amount borrowed at any time in full?
Yes. This can be done by contacting Zebra Finance to make the necessary arrangements. There is no charge for paying off any outstanding balance early.

What are the various cut-off points for concessionary tickets?
Children must be within the given age bracket (under 11, or Under 17) on 9 August 2014.

Senior citizens must have reached their 65th birthday by 9 August 2014. Current Season Ticket holders who are aged between 63 and 64 and purchased a full senior concession ticket for the 2013/14 season will continue to be eligible for the senior rate for the 2014/15 season - such supporters are asked to contact the Ticket Office, who will assist you with your transaction at the seniors rate (this is not available online).

Young Adults must be aged between 17 and 20 on 9 August 2014 to be eligible for the new Young Adult discount.

Full time students, Armed Forces and disabled supporters are eligible for our discounted concession Season Tickets.

Supporters purchasing a concession Season Ticket must remain in the category throughout the season as proof of concession will be subject to random checks on matchdays. If your status should change mid-season, you will need to visit the Ticket Office to upgrade your Season Ticket.

If a supporter who is a Concession Season Ticket holder cannot prove their eligibility at any requested time, their Season Ticket will be cancelled with no refund given.

What forms of ID do I need to claim my concessionary tickets?
You will be required to provide proof of eligibility in the form of one piece of photographic ID (passport, driving licence card, bus pass, NUS card) and confirmation of eligibility such as:

•    Age concessions - birth certificate
•    Armed Forces - forces card
•    Existing full time students – letter from your university/college outlining you are studying full time or an NUS card which states the same.
•    Applying students - offer letter from college or university.
•    Disabled supporters – copy of the Disability Living Allowance letter

If my circumstances change and I become eligible for a concession category, can I get a refund?
Season Tickets are non-refundable and as such no discounts will be given for supporters who change category.
How do I become verified for a concession Season Ticket?

- Visit the Ticket Office with the relevant proof of concession as listed above.

- Email your proof of eligibility to ticketoffice@swfc.co.uk. We will then amend your account so you can access concession prices online and in-store. You will receive email confirmation once your account has been updated and you can then purchase your Season Ticket.

How are disabled Season Tickets priced for 2014/15?
Ambulant disabled supporters will pay the applicable the concession price in the respective stand they choose. Wheelchair supporters will be housed within the North Stand disabled area and will pay the Kop concession price. Disabled supporters will continue to receive free entry for a carer if claiming mid to high rate DLA for care. Junior disabled supporters will pay the relevant junior concession prices for their respective stand.

How do I renew my disabled Season Ticket?
Disabled Season Tickets can be purchased from the Ticket Office at any time during our advertised opening hours. Proof of eligibility will be required to process your order.

Why have we removed the free under 8s Season Tickets?
After careful consideration and research into the use of the free under 8s Season Tickets, the club has made the decision to remove the complimentary tickets.  It was established that at least 25 per cent of these tickets have never been used and in the vast majority of instances, used infrequently. This had led to many empty seats within prime locations of the stadium, which in turn caused frustration amongst fellow supporters trying to buy those tickets. However, we have now extended the concession rate to under 11s and priced this bracket the same in all home stands at £75, which equates to just £3.26 per game. 

Why have we added the 17 to 20 Young Adult category?
The club have noted that following the age of 17, there is a tangible drop in Season Ticket holders aged 18 and above and have therefore introduced a new category to help this age group attend games by offering the extended concession. This will aid a difficult transition period and save supporters in these bracket significant sums of money over a three-year period.

What confirmation will I receive once I book my Season Ticket?
If you book online, you will receive email confirmation. Supporters who book in the Ticket Office will be issued with a receipt and those who book by telephone will have their receipt sent out by post.

Will I receive a new Season Ticket card or should I continue to use my current card?
This is to be confirmed and supporters will be informed via the club’s official website and social media channels.

Owls MasterCard information
You can purchase your 2014/15 Season Ticket with the Owls MasterCard and spread the cost with their best ever offer, 0% for nine months on Season Ticket purchases of £220 or more before 31 March 2014.
Representative Example. Standard Purchases: 18.9% p.a. variable.
Total amount of credit: £1200. Representative APR: 18.9% variable.
This is for illustrative purposes only and actual total amount of credit may differ.
Subject to status. Applicants for credit must be aged 18 or over and UK resident. The Owls MasterCard is issued by Sygma Bank UK, a Creation Group Company, Chadwick House, Blenheim Court, Solihull B97 2AA. For full details, visit www.owlsmastercard.com.



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