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Ticket News

Season Ticket FAQs

30 April 2015


In this easy to understand Q&A, the club explains the key information on 2015/16 Season Tickets.

Where can I buy a 2015/16 Season Ticket?
You can renew your current Season Ticket or buy a new one online at the Sheffield Wednesday Online Shop, in person at the Owls Megastore or by telephone on 0871 900 1867. Season Tickets are now priced the same online or off.

When is the second phase deadline?
Monday 8 June.

Can I buy a Season Ticket thereafter?
No, Season Tickets will be taken off sale after this date.  An announcement will then be made on future sales periods.

How long do I have to renew my current seat?
All current Season Ticket holders have until Monday 8 June to renew their existing seat. All seats not renewed after this date will be made available for general sale.

When can I move my seat?
From Monday 15 June onwards.  There is no charge to move if done before the start of the season.

What payment options are available?
Cash, cheque, credit or debit cards.

We also have two finance options available to supporters. 

This season, we are offering a no interest direct debit payment option with arrangement fee over a term of ten months or six months. The arrangement fee is the same as last season, which is £27 for the ten-month option or £20 for the six-month option. Credit checks are made during the application process.

The club also offers a nine-month interest free credit period when paying with the Owls MasterCard.

Unfortunately, we cannot accept payment by AMEX.

What is the no interest direct debit payment (arrangement fee applies) option?
This season the club have partnered with V12 Retail Finance to offer a no interest direct debit option with an arrangement fee. If a payment is missed and not paid within 14 days, the Season Ticket card may be cancelled, no entry will be allowed into the ground and no refunds will be made on payments made. The no interest payment period offered will depend on the timing of the purchase.

The arrangement fee applies to support the implementation and management of the scheme on behalf of the club and is included within your first monthly payment.



What happens if I choose to pay on the no interest direct debit option?
You need to complete your purchase online or in the Ticket Office. Once your application is processed, you will receive an immediate credit decision. Supporters who apply online can electronically sign their agreement.  Those who apply in store, once accepted, will have their agreement emailed, which they will then need to electronically sign.

What happens if I miss a payment?
V12 Retail Finance will contact you to arrange an alternative form of payment. If you are unable to pay within 14 days, your Season Ticket card may be cancelled and no refunds will be due. Your card cannot at this point be reactivated. Prior to this, our partners will always attempt to call you and send a letter to advise that your payment has failed and how to make an alternative payment.

Can I pay off the amount borrowed at any time in full?
Yes. This can be done by contacting V12 Retail Finance to make the necessary arrangements. There is no charge for paying off any outstanding balance early.

How do I add a shirt to my finance application?
By adding the 2015/16 home or away shirt to your basket before you proceed to the checkout online. This can also be added to your Season Ticket application if you are purchasing in store.

What are the full details of the Owls MasterCard option?
Applications can only be completed online at www.owlsmastercard.com.  Supporters yet to apply are advised to do so in plenty of time to allow for the card to arrive.

Once you have received and activated your card, you can purchase a 2015/16 Season Ticket with nine months interest free credit providing the transaction is made before 8 June. Visit www.owlsmastercard.com for more information.

What are the various cut-off points for concessionary tickets?
Children must be within the given age bracket (under 11 or under 17) on 8 August 2015.

Senior citizens must have reached their 65th birthday by 8 August 2015. Current Season Ticket holders who are aged 64 and purchased a full senior concession ticket for the 2014/15 season will continue to be eligible for the senior rate for the 2015/16 season.

Contact the ticket office who will assist with your transaction at the seniors rate (this is not available online).

Young Adults must be aged between 17 and 20 on 8 August 2015 to be eligible for the Young Adult discount.

Full time students, Armed Forces and disabled supporters are eligible for our discounted concession Season Tickets.

Supporters purchasing a concession Season Ticket must remain in the category throughout the season as proof of concession will be subject to checks on matchdays. If your status should change mid-season, you will need to visit the Ticket Office to upgrade your Season Ticket.

If, as a concession Season Ticket holder, you cannot prove eligibility at any requested time, your Season Ticket will be cancelled with no refund given.

What forms of ID do I need to claim my concessionary tickets?
You will be required to provide proof of eligibility in the form of one piece of photographic ID (passport, driving licence card, bus pass, NUS card) and confirmation of eligibility such as:
  • Age concessions - birth certificateArmed Forces - forces card
  • Existing full time students – letter from your university/college outlining you are studying full time or an NUS card which states the same
  • Applying students - offer letter from college or university
If my circumstances change and I become eligible for a concession category, can I get a refund?
Season Tickets are non-refundable and no discounts will be given for supporters who change category.



How do I become verified for a concession Season Ticket?
Visit the Ticket Office with the relevant proof of concession as listed above.

Email your proof of eligibility to ticketenquiries@swfc.co.uk. We will then amend your account so you can access concession prices online and in store. You will receive email confirmation once your account has been updated and you can then purchase your Season Ticket.

How are disabled Season Tickets priced for 2015/16?
Ambulant disabled supporterswill pay the applicable concession price in the respective stand. Wheelchair supporters will be housed within the North Stand disabled area and will pay the Kop concession price.

Disabled supporters will continue to receive free entry for a carer if claiming mid to high rate DLA for mobility and care. Junior disabled supporters will pay the relevant junior concession prices for their respective stand.

How do I renew my disabled Season Ticket?
Disabled Season Tickets can be purchased from the Ticket Office at any time during our advertised opening hours. Proof of eligibility will be required to process your order.

What confirmation will I receive once I book my Season Ticket?
If you book online, you will receive email confirmation. Supporters who book in the Ticket Office will be issued with a receipt and those who book by telephone will have their receipt sent out by post if requested.

Will I receive a new Season Ticket card or should I continue to use my current card?
Supporters who are renewing their seat and remain in the same age category will keep the same card. Those who move seats, change age category or are new Season Ticket holders will have new cards ready for collection from the Ticket Office in July.


Owls MasterCard information
You can purchase your 2015/16 Season Ticket with the Owls MasterCard and spread the cost with their best ever offer, 0% for nine months on Season Ticket purchases of £280 or more before 8 June 2015.


Representative Example. Standard Purchases: 18.9% p.a. variable.


Total amount of credit: £1200. Representative APR: 18.9% variable. 


This is for illustrative purposes only and actual total amount of credit may differ.


Subject to status. Applicants for credit must be aged 18 or over and UK resident. The Owls MasterCard is issued by Sygma Bank UK, a Creation Group Company, Chadwick House, Blenheim Court, Solihull B97 2AA. For full details, visitwww.owlsmastercard.com.



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