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Ticket News

2015/16 Season Ticket FAQs

9 March 2015


In this easy to understand Q&A, we explain the key information on 2015/16 Season Tickets.


Where can I buy a 2015/16 Season Ticket?
You can renew your current Season Ticket or buy a new one online at the Sheffield Wednesday Online Shop, in person at the Owls Megastore or by telephone on 0871 900 1867. Season Tickets are now priced the same online or off.

When is the Early Bird deadline?
Sunday 5 April. All supporters who purchase a Season Ticket by this date are guaranteed to pay the lowest possible price.

Can I buy a Season Ticket from 6 April?
Not immediately. After the Early Bird deadline, Season Ticket sales will cease and we will announce when they go back on sale at a later date.

Will Season Ticket prices change when they are back on sale?
Yes, there will be an increase in price, hence it is beneficial to purchase before the Early Bird deadline to receive the maximum discount.

How long do I have to renew my current seat?
All current Season Ticket holders' seats will remain on reserve until the end of the current campaign. Once the club start reselling Season Tickets during the second phase of sale, we will announce the relevant date for existing seat renewals. This is likely to be mid-June.

What payment options are available?
Supporters can pay at the time of purchase by cash, cheque, credit or debit cards.

We also have two great finance options available to spread the cost of a Season Ticket. 

For 2015/16 we are offering a no interest direct debit payment option, with an arrangement fee, over a term of six months or ten months. The arrangement fee is the same as last season which is £20 for the six-month option and £27 for the ten-month option.

Supporters should note that suitability checks are made during the application process. 

The club also offers a nine-month interest free credit period when paying with the Owls MasterCard.

Unfortunately, we cannot accept payment by AMEX.

What is the no interest direct debit payment (arrangement fee applies) option?
This season we have partnered with V12 Retail Finance to offer a no interest direct debit option with an arrangement fee. If a payment is missed and not paid within 14 days, the Season Ticket card may be cancelled, no entry will be allowed into the ground and no refunds will be made on payments made. The no interest payment period offered will depend on the timing of the purchase.

How do I pay the the arrangement fee for no interest direct debit payments?
The arrangement fee is included within your first monthly payment.

What happens if I choose to pay on the no interest direct debit option?
You need to complete your purchase online or in the Owls Megastore. Your application is processed immediately and a decision will be made if you are successful or not after the application. Supporters who apply online can electronically sign their agreement.  Supporters who apply in store, once accepted, will have their agreement emailed which they will then need to electronically sign.

What happens if I miss a payment?
V12 Retail Finance will contact you to arrange an alternative form of payment. If you are unable to pay within 14 days, your Season Ticket card may be cancelled and no refunds will be due. Your card cannot at this point be reactivated. Prior to this, our partners will always attempt to call you and send you a letter to advise that your payment has failed and how to make an alternative payment.

Can I pay off the amount borrowed at any time in full?
Yes. This can be done by contacting V12 Retail Finance to make the necessary arrangements. There is no charge for paying off any outstanding balance early.

What are the full details of the Owls MasterCard option?
Applications can only be completed online at www.owlsmastercard.com.  Supporters yet to apply are advised to do so in plenty of time to allow for the card to arrive.

Once you have received and activated your card, you can purchase a 2015/16 Season Ticket with nine months interest free credit providing the transaction is made before 5 April. Visit www.owlsmastercard.com for more information.

What are the various cut-off points for concessionary tickets?
Children must be within the given age bracket (under 11 or under 17) on 8 August 2015.

Senior citizens must have reached their 65th birthday by 8 August 2015. Current Season Ticket holders who are aged 64 and have purchased a full senior concession ticket for the 2014/15 season will continue to be eligible for the senior rate for the 2015/16 season. You are asked to contact the ticket office who will assist  with your transaction at the seniors rate (this is not available online).

Young adults must be aged between 17 and 20 on 8 August 2015 to be eligible for the discount.

Full time students, Armed Forces and disabled supporters are eligible for our discounted concession Season Tickets.

Supporters purchasing a concession Season Ticket must remain in the category throughout the season as proof of concession will be subject to random checks on matchdays. If your status should change mid-season, you will need to visit the Owls Megastore to upgrade your Season Ticket.

If a supporter who is a concession Season Ticket holder cannot prove their eligibility at any requested time, their Season Ticket will be cancelled with no refund given.

What forms of ID do I need to claim my concessionary tickets?

You will be required to provide proof of eligibility in the form of one piece of photographic ID (passport, driving licence card, bus pass, NUS card) and confirmation of eligibility such as:

•    Age concessions - birth certificate
•    Armed Forces - forces card
•    Existing full time students – letter from your university/college outlining you are studying full time or an NUS card which states the same
•    Applying students - offer letter from college or university

If my circumstances change and I become eligible for a concession category, can I get a refund?
Season Tickets are non-refundable and no discounts will be given for supporters who change category.

How do I become verified for a concession Season Ticket?

- Visit the Owls Megastore with the relevant proof of concession as listed above.

- Email your proof of eligibility to ticketenquiries@swfc.co.uk. We will then amend your account so you can access concession prices online and in-store. You will receive email confirmation once your account has been updated and you can then purchase your Season Ticket.
How are disabled Season Tickets priced for 2015/16?

Ambulant disabled supporters will pay the applicable concession price in the respective stand they choose. Wheelchair supporters will be housed within the North Stand disabled area and pay the Kop concession price. Disabled supporters will continue to receive free entry for a carer if claiming mid to high rate DLA for mobility and care. Junior disabled supporters will pay the relevant junior concession prices for their respective stand.

How do I renew my disabled Season Ticket?

Disabled Season Tickets can be purchased from the Ticket Office at any time during our advertised opening hours. Proof of eligibility will be required to process your order.

What confirmation will I receive once I book my Season Ticket?
If you book online, you will receive email confirmation. Supporters who book in the Ticket Office will be issued with a receipt and those who book by telephone will have their receipt sent out by post if requested.

Will I receive a new Season Ticket card or should I continue to use my current card?
Supporters who are renewing their seat and remaining in the same age category will keep the same card. Those who move seats, change age category or are new purchasers will have cards ready for collection from the Ticket Office in July.

Owls MasterCard information
You can purchase your 2015/16 Season Ticket with the Owls MasterCard and spread the cost with their best ever offer, 0% for nine months on Season Ticket purchases of £220 or more before 5 April 2014.
Representative Example. Standard Purchases: 18.9% p.a. variable.
Total amount of credit: £1200. Representative APR: 18.9% variable.
This is for illustrative purposes only and actual total amount of credit may differ.
Subject to status. Applicants for credit must be aged 18 or over and UK resident. The Owls MasterCard is issued by Sygma Bank UK, a Creation Group Company, Chadwick House, Blenheim Court, Solihull B97 2AA. For full details, CLICK HERE

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