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Ticket News

2017/18 Season Ticket FAQs

2 February 2017


In this easy to understand Q&A, we explain the key information on the Early Bird Season Tickets and 150th Anniversary Prize Giveaway.

Where can I buy a 2017/18 Season Ticket?

You can renew your current Season Ticket - or Owls Members can buy a new one - at the Sheffield Wednesday Online Shop, in person at the Owls Megastore or by telephone on 03700 201867 (option 1).  

Can I buy an Early Bird Season Ticket if I am not a current Season Ticket holder or Member? 
Not currently. Due to the large numbers of 2016/17 Season Ticket holders and Members, a priority period is in place for all Season Ticket sales. 

How can I buy a Season Ticket if I am not a current Season Ticket holder or Member? 
You can register your interest on a waiting list now by emailing your name and contact details along with your Season Ticket requirements to registerme@swfc.co.uk – please include your client ID numbers or address if unsure of your number. 

How will I know if I am successful after registering my details? 
From Monday 27 February onwards, sales will open to those on the waiting list. Successful applicants will be contacted by a member of the Ticket Office team, so please ensure you include a daytime contact number. 

I am a Season Ticket holder, what level of priority do I have? 
You have the whole of the Early Bird window period to secure your seat for the 2017/18 campaign.

I am a 2017/18 Member, how long is my priority period? 
Your priority period will last until Monday 27 February, during which you will have exclusivity along with Season Ticket holders. After this date, Season Tickets will enter the general sale period.

I have a Season Ticket now, can I purchase one for a family member or friend? 
If they are a current member, yes, if not you will have to register their details on the waiting list as outlined above along with your Season Ticket details. 

Why are Season Tickets capped? 
Following the exceptionally high uptake of 2016/17 Season Tickets and large Membership base, coupled with the expected demand, Season Tickets will be capped to allow us to keep a percentage of seats available for match by match sales in line with the relevant rulings. 

In addition, the club are giving consideration to the ongoing reduced capacity issues we have experienced this season with the local authorities. Consequently, seats within the stadium are increasingly at a premium. The retention of the requisite number of seats will allow us to ensure that new fans and visitors have the opportunity to enjoy the matchday experience at Hillsborough. 

When is the Early Bird deadline?
Monday 6 March at 5.00pm in store and midnight online. 

Can I buy a Season Ticket after the deadline?
Not immediately. Season Ticket sales will cease and will go back on sale once our divisional status has been confirmed. Prices will increase for the second phase in either event and will again be sold on a priority basis, with current Season Ticket holders who have not renewed receiving first preference. 
 
Should availability remain at this stage, a priority period will commence based on attendance over the 2016/17 season for both Members and those within the general sale bracket who have registered their interest.  

As a Member, will I get priority during the second phase of sale? 
No, your priority period is only applicable during the early stages of the Early Bird sale. Thereafter, all existing Members will be categorised as general sale, but priority will be based on match attendance during the 2016/17 season. 

Will Season Ticket prices change when they are back on sale?
Yes, there will be an increase in price, hence it is beneficial for supporters to purchase their Season Tickets during the Early Bird period.

How long do I have to renew my current seat?
This date is still to be confirmed.

What payment options are available for an Early Bird Season Ticket?
Supporters can pay at time of purchase by cash, cheque, credit or debit card. 

We also have a finance options available to supporters with V12 Retail Finance which is payable over ten months with an arrangement fee. The fee is 6.5% of the basket total and payable at the time of the first payment. 

Supporters should note that credit checks are conducted during the application process for credit card purchases.  

Unfortunately, we cannot accept payment by AMEX.

What happens if I choose to pay on the finance option?
You need to complete your purchase online or in the Ticket Office. Your application is processed immediately and an instant decision will be made. Supporters who apply online can electronically sign their agreement.  If you apply in store, once accepted you will have your agreement emailed so to electronically sign. 

When is the first payment taken? 
The first payment including arrangement fee is taken 30 days after signing up. 

What happens if I miss a payment?
V12 Retail Finance will contact you to arrange an alternative form of payment. If you are unable to pay within 14 days, your Season Ticket may be cancelled and no refunds will be due. Your Season Ticket Card cannot at this point be re-activated. Prior to this, our partners will always attempt to call and send a letter to advise that your payment has failed and how to make an alternative payment.

Can I pay off the amount borrowed at any time in full?
Yes. This can be done by contacting V12 Retail Finance to make the necessary arrangements. There is no charge for paying off any outstanding balance early.

Is the nine months interest free option available for supporters with an Owls Mastercard? 
This option will go live on Friday 10 February so supporters should wait until that date if purchasing by Owls MasterCard. Not yet an Owls MasterCard holder? Sign up HERE to receive your card before the sale periods end www.owlsmastercard.co.uk.  

What are the various cut-off points for concessionary tickets?

Juniors
Children must be within the given age bracket (under 11 or under 17) on 5 August 2017. 

Concessions
Senior citizens must have reached their 65th birthday by 5 August 2017.
Supporters must be aged between 17 and 20 on 5 August 2017 to be eligible for the under 21 discount. 
Supporters must be aged between 21 and 24 on 5 August 2017 to be eligible for the under 25 discount. 

Other Concessions
Full time students, Armed Forces and disabled supporters are eligible for our discounted concession Season Tickets.

Supporters purchasing a concession Season Ticket must remain in the category throughout the season as proof of concession will be subject to random checks on matchdays. If your status should change mid-season, you will need to visit the Ticket Office to upgrade your Season Ticket.

If a supporter who is a Concession Season Ticket holder cannot prove their eligibility at any requested time, their Season Ticket will be cancelled with no refund given. 

What forms of ID do I need to claim my concessionary tickets?
You will be required to provide proof of eligibility in the form of one piece of photographic ID (passport, driving licence, bus pass, student offer confirmation) and confirmation of eligibility such as: 
• Age concessions - birth certificate 
• Armed Forces - current forces card 
• Existing full time students - letter from your university/college confirming you are studying full time 
• Full time students - offer letter from college or university

If my circumstances change and I become eligible for a concession category, can I get a refund?
Season Tickets are non-refundable and as such no discounts will be given for supporters who change category. 

How do I become verified for a concession Season Ticket?
Visit the Owls Ticket Office with the relevant proof of concession as listed above.

Alternatively, email your proof of eligibility to ticketenquiries@swfc.co.uk. We will then amend your account so you can access concession prices online and in store. You will receive email confirmation once your account has been updated and you can then purchase your Season Ticket. 

How are disabled Season Tickets priced For Early Bird? 
Ambulant disabled supporters will pay the applicable concession price in the respective stand they choose. Wheelchair supporters housed within the North and West Stand disabled area will pay the Kop concession price. Disabled supporters will continue to receive free entry for a carer if claiming mid to high rate Disability Living Allowance (DLA) for mobility and care or the enhanced daily rate for Personal Independence Payment (PIP). Junior disabled supporters will pay the relevant junior concession prices for their respective stand.

How do I renew my disabled Season Ticket?
Disabled Season Tickets can be purchased from the Ticket Office at any time during our advertised opening hours. Proof of eligibility will be required to process your order.

What confirmation will I receive once I book my Season Ticket?
If you book online, you will receive email confirmation. Supporters who book in the Ticket Office will be issued with a receipt and those who book by telephone will have their receipt sent out by post if requested. 

Will I receive a new Season Ticket Card or should I continue to use my current card?
All supporters will receive a new card for the 2017/18 season, including those who purchased a two or three-year Season Ticket during the 2016 Advance Saver Scheme. 
 
If I can’t make a game, can someone else use my Season Ticket?
No, Season Tickets are non-transferable and must be used by the supporter named on the Season Card. 

How many Ticket Priority Points will I receive?
All supporters will receive 230 points at the start of July. 

What if I lose my Season Ticket Card during the season?
You can get a replacement from the Ticket Office, subject to a £10 charge for lost cards. 

Can I change my seat?
Yes, you can change to any available seat now at no cost. Once your cards are printed there is a £10 charge to move seats. 

Season Ticket Terms and Conditions
By purchasing a Season Ticket you are agreeing to the Terms and Conditions of our Season Tickets. To view the terms and conditions please click here: https://shop.sheffieldwednesday.co.uk/terms.aspx#season 

150th anniversary giveaways

I have already purchased a Multi-Year Season Ticket, am I included?
Yes. Some prizes have already been decided based on those who purchased a Multi-Year Season Ticket.

Will I find out at the time of purchase if I am a winner? 
No, all prizes will be announced after the Early Bird deadline has passed, including those who purchased a Multi-Year Season Ticket. 

Which numbers will win a free Season Ticket? 
Season Ticket sale numbers in increments of 1867 and 2017 – for example: 1867, 2017, 3734, 4034, 5601, 6051, 7468, 8068 and so on.

Which numbers will receive £150 cashback? 
Numbers that have 150 at the end – for example:
150, 1150, 2150, 3150, 4150, 5150 and so on. 

Which numbers will receive a free official replica shirt? 
All other sale numbers that go in increments of 150 that are not included in the above – for example: 
300, 450, 600, 750, 900, 1050, 1200 and so on.

Where will the winners be announced? 
All winners will be announced at swfc.co.uk and contacted by the Ticket Office. 

What if I have won a free Season Ticket? 
You will receive the cost of your Season Ticket back. If on a two or three-year deal you will receive the equivalent you paid for the 2017/18 season on a pro rata basis. 

Can I check which number I am at the time of purchase? 
Unfortunately not, due to the number of different sales locations we cannot provide this information at the time of booking.  

How does the club know which Season Ticket sales are what sales numbers? 
We have the facility to see the exact order Season Tickets were sold in, this includes those who purchased as part of a Multi-Year deal. The winners will be based on this exact order. 



V12 Information 

*REPRESENTATIVE EXAMPLE: If one adult season ticket purchased at a cash price and amount of credit of £455.00 would be repaid by 1 monthly payment of £75.08 (which includes arrangement fee of 6.5%), followed by 9 monthly payments of £45.50. The rate of interest is 0% per annum; the total amount payable is £484.58 and the total charge for credit is £29.58. Representative 14.87% APR.

Sheffield Wednesday Football Club Limited is registered in England and Wales 02509978. Registered office: Hillsborough, Sheffield, S6 1SW. Sheffield Wednesday Football Clun Limited acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Sheffield Wednesday Football Club Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is FRN 686180. Credit provided subject to age and status.



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