The Owls are advising supporters of security changes while accessing the online store.
With immediate effect, the option to log in using Client ID, surname and postcode has been removed.
Users can still access their account by providing their email address or Client ID and password.
Supporters who are unsure of their password simply need to click ‘forgot password’ and enter their date of birth and email address. This will send an automated password reset link.
If there is no email related to the account, please contact the Ticket Office and a member of staff will update the records and send a password reset link.
Thank you for your understanding in this added security measure.