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Club News

We listen!

15 February 2019

The Owls are reminding supporters of the numerous ways in which you can contact your club with a query of any kind – and a new address aimed at enhancing supporter experience.

Following feedback from fans, we have streamlined our email service to ensure all correspondence heads to the right recipient.

Each department is clearly identified under the ‘club contact’ section HERE at swfc.co.uk, where we encourage feedback, suggestions and requests imparted in a constructive manner.

Very occasionally, a message may slip the net or will not be directed to the correct department, in which case we have introduced an additional contact of welisten@swfc.co.uk.

This address will receive miscellaneous enquiries such as a supporter, for example, having failed to receive a satisfactory reply from a particular department or individual.

In these instances, a member of the team will contact you within three working days to ensure any outstanding issue is resolved to your satisfaction.

Please note welisten@swfc.co.uk is only to be used in the event of supporters not receiving a reply to an original email sent to the respective department.

We are here to help, here to listen, and while we cannot always guarantee to accommodate all requests, we can and will guarantee a helpful response in a timely fashion.

Thank you for your co-operation.

 


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