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Club News

iFollow and live matches: FAQs

19 June 2020

Sheffield Wednesday’s iFollow coverage of the final nine games kicks off this weekend with the clash against Nottingham Forest.

For Season Ticket holders who have received their promo code but having difficulties in activating, please read the following FAQs before raising a ticket with iFollow@efl.com.

Click on one of the following links if applicable;

I already have an iFollow account - how do I redeem my code?

I’m new to iFollow - how do I redeem my code?

My email address isn’t recognised when registering to redeem my promo code.

FAQs extended;

Q) I am trying to register for iFollow, but my email address is not being recognised.

Apple / iPhone users - there is a known issue with users who are attempting to register for iFollow using the Safari browser. Please try again, using Google Chrome or Firefox if possible.

You may have already registered an iFollow account. Please try and reset your password using the link on iFollow.

You could also try registering an account with an alternative email address if you have one.

Q) I have my codes, but I’m still having trouble logging into iFollow. How do I contact iFollow support?

If you are having trouble logging in, or with other aspects of iFollow – please contact the iFollow support team by email (iFollow@efl.com)

Q) Can I access iFollow on more than one device?

It is possible to access iFollow on more than one device, but NOT at the same time. If you wish to use an alternative device, you will need to log out of iFollow on the original device, before logging in again. You will not need to enter your promo code a second time.

Q) Will I have access to all iFollow content with my Season Ticket holders code?

You will have access to live matches and ‘Freemium’ content. Supporters may query the issue that they cannot see certain types of VOD content (premium). This is normal and expected. Live games will be available

Q) Can I use a Smart TV to watch the matches?

iFollow is not available on Smart TVs. Please use a laptop, tablet, or smart phone using your club’s iFollow app from the relevant app store.

Q) I don’t qualify for a code, but I’d still love to watch the match! How do I do that?

78 out of the remaining games will be available to watch on iFollow / club streaming services as pay-per-view, costing £10 per match, including Wednesday v Forest this weekend. Passes can be purchased here.


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