The Owls can update supporters on the current situation regarding 2019/20 Season Ticket rebates, together with some important information ahead of 2021/22.
As previously communicated, the process for those who selected Option 8 for a cash refund has taken significantly longer than anticipated.
The COVID-19 pandemic has impacted on every area of the club, with revenue streams decimated over the past 14 months, alongside an integration to a new ticketing system that means all refunds are being actioned manually and individually.
Cashflow has been affected dramatically since March 2020 and all we can ask is for your continued patience through these most challenging of times.
Refunds are being issued in chronological order when respective applications were made and although we did aim to conclude the process by this point, this unfortunately has not been possible. We apologise sincerely but can reassure all supporters who applied that refunds will be honoured as promised, at the earliest opportunity.
Alternatively, and following a productive Supporters Engagement Panel meeting on Thursday evening, a suggestion was put forward to offer fans awaiting a refund the option to redeem against a ticket or retail equivalent credit. We are pleased to confirm this option will be available, which would be of enormous benefit to the club’s current cashflow situation.
For supporters wishing to select this option, please email: firstname.lastname@example.org with your name, Season Ticket ID number and preference of ticketing credit or retail credit. Relevant accounts will then be adjusted next week.
2020/21 Season Ticket holders
Like all clubs, we had hoped to welcome supporters back last October but, of course, it transpired that the whole of the 2020/21 season was played out behind closed doors.
Many Season Ticket holders purchased iFollow passes for home games and select evening away fixtures, with the £10 cost deducted from the final credit at the end of the campaign.
For example, if you paid £455 for a Season Ticket and purchased nine iFollow passes (9 x £10 = £90) your account will be credited with £365 (£455-£90).
If you paid £555 for a Season Ticket but opted for zero iFollow passes, your account will be credited with the full £555.
2021/22 Season Tickets
The return of fans and relative stadium capacities remains unclear and we await Government guidance to that end. Consequently, when on sale, the first phase of Season Ticket sales for 2021/22 will be open to supporters who purchased a 2020/21 Season Ticket only due to current restrictions. Any further sale windows will be announced depending on availability.
Multi-Year Season Tickets will be honoured as normal and processed by the Ticket Office, with any refunds for missed matches offered as a credit in line with the above.
We will announce the new pricing strategy and sale dates in due course and once again thank you all for your patience, support and understanding.