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2019/20 Season Ticket FAQs

In this easy to understand Q&A, we explain the key information on the 2019/20 Early Bird Season Tickets and the new Multi-Year option.

Where can I buy a 2019/20 Season Ticket?

You can renew your current Season Ticket - or purchase can buy a new one - at the Sheffield Wednesday Online Shop, in person at the Owls Megastore or by telephone on 03700 201867 (option 1).  

Can I buy an Early Bird Season Ticket if I am not a current Season Ticket holder or Member?

Yes, Season Tickets are available to all supporters.

When is the Early Bird deadline?

Monday 18 March 2019 at 5.00pm in store and midnight online.

Can I buy a Season Ticket after the deadline?

Not immediately. Season Ticket sales will cease and will go back on sale after the season has concluded.  

Will Season Ticket prices change when they are back on sale?

Yes, there will be an increase in price, hence it is beneficial for supporters to purchase their Season Tickets during the Early Bird period.

How long do I have to renew my current seat?

This date is still to be confirmed.

What payment options are available for an Early Bird Season Ticket?

Supporters can pay at time of purchase by cash, cheque, credit or debit card.

We also have a finance options available to supporters with V12 Retail Finance which is payable over six or ten months with an arrangement fee. The arrange fee is 6.25% (six months) or 6.5% (ten months) of the basket total and payable at the time of the first payment.

Supporters should note that credit checks are conducted during the application process for credit card purchases.  

Unfortunately, we cannot accept payment by AMEX.

What happens if I choose to pay on the finance option?

You need to complete your purchase online or in the Ticket Office. Your application is processed immediately and an instant decision will be made. Supporters who apply online can electronically sign their agreement.  If you apply in store, once accepted you will have your agreement emailed so to electronically sign.

When is the first payment taken?

The first payment including arrangement fee is taken 30 days after signing up.

What happens if I miss a payment?

V12 Retail Finance will contact you to arrange an alternative form of payment. If you are unable to pay within 14 days, your Season Ticket may be cancelled and no refunds will be due. Your Season Ticket Card cannot at this point be re-activated. Prior to this, our partners will always attempt to call and send a letter to advise that your payment has failed and how to make an alternative payment.

Can I pay off the amount borrowed at any time in full?

Yes. This can be done by contacting V12 Retail Finance to make the necessary arrangements. There is no charge for paying off any outstanding balance early.

Is the nine months interest free option available for supporters with an Owls Mastercard?

Yes this option is available.  

What are the various cut-off points for concessionary tickets?

Juniors
Children must be within the given age bracket (under 11 or under 17) on 3 August 2019.

Concessions
Senior citizens must have reached their 65th birthday by 3 August 2019.
Supporters must be aged between 17 and 20 on 3 August 2019 to be eligible for the under 21 discount.
Supporters must be aged between 21 and 24 on 3 August 2019 to be eligible for the under 25 discount.
Other Concessions

Full time students, Armed Forces and disabled supporters are eligible for our discounted concession Season Tickets.

Supporters purchasing a concession Season Ticket must remain in the category throughout the season as proof of concession will be subject to random checks on matchdays. If your status should change mid-season, you will need to visit the Ticket Office to upgrade your Season Ticket.

If a supporter who is a Concession Season Ticket holder cannot prove their eligibility at any requested time, their Season Ticket will be cancelled with no refund given.

What forms of ID do I need to claim my concessionary tickets?

You will be required to provide proof of eligibility in the form of one piece of photographic ID (passport, driving licence, bus pass, student offer confirmation) and confirmation of eligibility such as:

•    Age concessions - birth certificate
•    Armed Forces - current forces card
•    Existing full time students - letter from your university/college confirming you are studying full time
•    Full time students - offer letter from college or university

If my circumstances change and I become eligible for a concession category, can I get a refund?

Season Tickets are non-refundable and as such no discounts will be given for supporters who change category.

How do I become verified for a concession Season Ticket?

Visit the Ticket Office with the relevant proof of concession as listed above.

Alternatively, email your proof of eligibility to ticketenquiries@swfc.co.uk. We will then amend your account so you can access concession prices online and in store. You will receive email confirmation once your account has been updated and you can then purchase your Season Ticket.

How are disabled Season Tickets priced For Early Bird?

Ambulant disabled supporters will pay the applicable concession price in the respective stand they choose. Wheelchair supporters housed within the North and West Stand disabled area will pay the Kop concession price. Disabled supporters will continue to receive free entry for a carer if claiming mid to high rate Disability Living Allowance (DLA) for mobility and care or the enhanced daily rate for Personal Independence Payment (PIP). Junior disabled supporters will pay the relevant junior concession prices for their respective stand.

How do I renew my disabled Season Ticket?

Disabled Season Tickets can be purchased from the Ticket Office at any time during our advertised opening hours. Proof of eligibility will be required to process your order.

What confirmation will I receive once I book my Season Ticket?

If you book online, you will receive email confirmation. Supporters who book in the Ticket Office will be issued with a receipt and those who book by telephone will have their receipt sent on email.

Will I receive a new Season Ticket Card or should I continue to use my current card?

Supporters are advised to keep hold of their existing card but details will be announced in the close season as to if new cards are to be printed.  

If I can’t make a game, can someone else use my Season Ticket?

No, Season Tickets are non-transferable and must be used by the supporter named on the Season Card.

How many Ticket Priority Points will I receive?

All supporters will receive 230 points at the start of July.

What if I lose my Season Ticket Card during the season?

You can get a replacement from the Ticket Office, subject to a £10 charge for lost cards.

Can I change my seat?

Yes, you can change to any available seat now at no cost. Once your cards are printed there is a £10 charge to move seats.

Will there be an option of a refund next season?

No, this was a one of offer and all season tickets are non-refundable.

Season Ticket Terms and Conditions

By purchasing a Season Ticket you are agreeing to the Terms and Conditions of our Season Tickets. To view the terms and conditions please click here.

MULTI-YEAR SEASON TICKETS

Where can I buy a Multi-Year Season Ticket?

In person at the Owls Megastore or by telephone on 03700 201867 (option 1).  

I purchased a Multi-year Season Ticket last year (18/19), am I still applicable?

No, the Multi-year Season Ticket is only available to fans who are just finishing their current Multi-Year deal or to fans wanting to start a new Multi-Year option.

When is the Multi-Year deadline?

Monday 18 March 2019 at 5.00pm.

Can I buy online?

No, this option is only available in store at the Ticket Office.  

How can I pay for a Multi-Year Season Ticket?

By cash, cheque or debit card.

We also have finance options available to supporters with V12 Retail Finance, payable over six, ten or 20 months (3,4 or 5 years only), with an arrangement fee. The fee is 6.25% (six months), 6.5% (ten months) or 7.9% (20 months) of the basket total and payable at the time of the first payment.

Supporters should note that credit checks are conducted during the application process for credit card purchases.  

Why can’t I pay by credit card for a Multi-Year Season Ticket?

Due to financial regulations on credit card purchases against such products, unfortunately we are unable to accept credit card payments.

What happens if I change concessionary band for the duration of the Multi-Year option I choose?

You can still purchase and a price will be calculated the Ticket Office. The calculations for the price that you would pay is based as follows:

You would pay the relevant price for the years in one age bracket followed by the relevant price for the years for the next age bracket. For example:

A Season Ticket holder is 63 and wishes to take up the five-year Season Ticket option on the Kop. They would pay two years as an adult (£890) and then three years at the senior price (£745). The total would be £1,635.

Is this applicable for other concessions?

Yes, all concessions are available but proof may be requested during any of the home games and concessions are required to show proof of eligibility each season before the respective card is activated again.

What are the cut-offs for each age-based concession?

This is dependent on the number of seasons purchased for.

1 year Season Tickets – must be the relevant age by the 3 August 2019
2 year Season Tickets – must be the relevant age by the 8 August 2020
3 year Season Tickets - must be the relevant age by the 7 August 2021
4 year Season Tickets - must be the relevant age by the 6 August 2022
5 year Season Tickets – must be the relevant age by the 5 August 2023
 
Will I get new season cards each season?

Details will be announced confirming details at these times.

V12 Information

*REPRESENTATIVE EXAMPLE: If one adult season ticket purchased at a cash price and amount of credit of £455.00 would be repaid by 1 monthly payment of £75.08 (which includes arrangement fee of 6.5%), followed by 9 monthly payments of £45.50. The rate of interest is 0% per annum; the total amount payable is £484.58 and the total charge for credit is £29.58. Representative 14.87% APR.

 Sheffield Wednesday Football Club Limited is registered in England and Wales 02509978. Registered office: Hillsborough, Sheffield, S6 1SW. Sheffield Wednesday Football Clun Limited acts as a credit broker and only offers credit products from Secure Trust Bank PLC trading as V12 Retail Finance. Sheffield Wednesday Football Club Limited is authorised and regulated by the Financial Conduct Authority. Our registration number is FRN 686180. Credit provided subject to age and status.