2022/23 Season Ticket FAQ
In this easy to understand Q&A, we explain the key information on 2022/23 Season Tickets.
Who can buy a 2022/23 Season Ticket?
Currently, Season Tickets are available for renewals and new purchases.
Where can I buy a 2022/23 Season Ticket?
You can renew the Season Ticket in person at the Owls Megastore (10.00am to 4.00pm, Monday to Saturday) or by telephone on 03700 201867 (option 1) but the easiest and quickest way to renew is online HERE. Supporters should note extended queueing times both in person and on the phone lines during this renewal period.
I am struggling to get through to the Ticket Office to buy, what can I do?
We understand that the Ticket Office will be extremely busy during the current phases of season sales and will endeavour to deal with each transaction as quick as possible. If you cannot get hold of the Ticket Office, please email your contact details and request to email@example.com and a member of the team will be back in touch when convenient.
Please note you must send your email prior to the deadlines stated below to ensure you are applicable for the relevant prices at the time of emailing. Once you email you will receive an automated response so you know that it has been received.
Can I buy a Season Ticket if I am not a 2021/22 Season Ticket holder?
When is the deadline to buy?
Monday 13 December at 4.00pm in store and midnight online for the first phase prices
Monday 20 December at 4.00pm in store and midnight online for the second phase prices
Thursday 30 December at 3.00pm in store and midnight online for the third phase prices
I have a 10-year season ticket do I need to do anything?
No, the Ticket Office will automatically renew your seat after the current deadlines.
I have a Multi-Year season ticket that still includes 22/23 and beyond what do I do?
Please do not renew, again the Ticket Office will put the ticket through after the current deadlines and apply any credits.
I can see that my seat is available to renew and have a Multi-Year/10-Year Ticket, why?
As above we will process these after the current deadline, your seat will not be lost.
What payment options are available?
Season Tickets can be purchased by cash, credit or debit card. Unfortunately, we cannot accept payments made by AMEX.
We also have finance options available with V12 Retail Finance payable over six or 10 months with an arrangement fee of 6.25% for six months of 6.5% for 10 months of the basket total and is payable at the time of the first payment.
Supporters should note that credit checks are conducted during the application process for credit card purchases. The finance option is only available for online transactions.
Sheffield Wednesday Football Club Limited acts as a credit broker and will introduce you to V12 Retail Finance Limited to complete your application for finance. We may receive a commission if your application is successful, and the amount may vary depending on the product chosen and the amount of credit taken out.
What happens if I choose to pay on the finance option?
You need to complete your purchase online. Your application will be processed immediately, and an instant decision will be made. To ensure the application is complete you must electronically sign the agreement during the transaction. Please note there is a time limit to complete the transaction and if not completed in time it will be cancelled.
When is the first payment taken?
The first payment including arrangement fee is taken 30 days after signing up.
What happens if I miss a payment?
V12 Retail Finance will contact you to arrange an alternative form of payment. If you are unable to pay within 14 days, your Season Ticket may be cancelled, and no refunds will be due. Your Season Ticket card cannot at this point be reactivated. Prior to this, our partners will always attempt to call and send a letter to advise that your payment has failed and how to make an alternative payment.
Can I pay off the amount borrowed at any time in full?
Yes. This can be done by contacting V12 Retail Finance to make the necessary arrangements. There is no charge for paying off any outstanding balance early.
Is the nine months interest free option available for supporters with an Owls Mastercard?
Unfortunately this option is not available for the current phase of Season Tickets.
What are the various cut-off points for concessionary tickets?
Children must be within the relevant age bracket (under 11 or under 17) by 30 July 2022.
Senior citizens must have reached their 65th birthday by 30 July 2022.
Supporters must be aged between 17 and 20 on 30 July 2022 to be eligible for the under 21 discount, or between 21 and 24 on the same date for the under 25 discount.
Full time students, Armed Forces and disabled supporters are eligible for our discounted concession Season Tickets.
Supporters purchasing a concession Season Ticket must remain in the category throughout the season as proof of concession will be subject to random checks on matchdays. If your status should change mid-season, you will need to visit the Ticket Office to upgrade your Season Ticket.
If a supporter who is a concession Season Ticket holder cannot prove eligibility at any requested time, that Season Ticket will be cancelled with no refund given.
What forms of ID do I need to claim my concessionary tickets?
You will be required to provide proof of eligibility in the form of one piece of photographic ID (passport, driving licence, bus pass, student offer confirmation) and confirmation of eligibility such as:
• Age concessions - birth certificate
• Armed Forces - current forces card
• Existing full time students - letter from your university/college confirming you are studying full time
• Prospective full time students - offer letter from college or university
If my circumstances change and I become eligible for a concession category, can I get a refund?
Season Tickets are non-refundable and as such no discounts will be given for supporters who change category.
How do I become verified for a concession Season Ticket?
Visit the Ticket Office with the relevant proof of concession as listed above.
Alternatively, email your proof of eligibility to firstname.lastname@example.org. We will then amend your account so you can access concession prices online and in store. You will receive email confirmation once your account has been updated and you can then purchase your Season Ticket.
What are the Season Ticket prices for disabled supporters?
Ambulant disabled supporters will pay the applicable concession price in the respective stand chosen. Wheelchair supporters housed within the North and West Stand disabled area will pay the Kop concession price.
Disabled supporters will continue to receive free entry for a carer if claiming mid to high-rate Disability Living Allowance (DLA) for mobility and care or the enhanced daily rate for Personal Independence Payment (PIP). Junior disabled supporters will pay the relevant junior concession prices for the respective stand.
How do I renew my disabled Season Ticket?
Disabled Season Tickets can be purchased from the Ticket Office at any time during our advertised opening hours. Renewals are now available to renew online. Proof of eligibility will be required before season cards are printed.
Why do I need to give proof if I have provided this before?
We ask to see proof of eligibility each season to ensure our records are up to date and only those applicable for a carer are issued with a carer Season Ticket. Each supporter in the disabled category must bring or send in the relative paperwork to ensure we can append your ticket account accordingly.
What confirmation will I receive once I book my Season Ticket?
If you book online, you will receive email confirmation. Supporters who book in the Ticket Office will be issued with a receipt and those who book by telephone will have your receipt sent via email.
Will I receive a new Season Ticket card or should I continue to use my current card?
We will announce this later in 2022 but always advised supporters to retain their card after the end of the season.
If I can’t make a game, can someone else use my Season Ticket?
No, Season Tickets are non-transferable and must be used by the supporter named on the Season Card.
How many Ticket Priority Points will I receive?
All supporters who purchase a Season Ticket will receive 230 points by the start of the new season.
What if I lose my Season Ticket Card during the season?
You can get a replacement from the Ticket Office, subject to a £10 charge for lost cards.
Can I change my seat?
Yes, you can change to any available seat now at no cost. Once your cards are printed there is a £10 charge to move seats. You cannot change seats online but will be able to do so at the Ticket Office.
I purchase for my family members, why can’t I use their credit at the time of purchase?
There are numerous supporters on many friends and family accounts and to ensure that only those that have credit use it themselves, the system is set to allow access only if logged in.
Therefore, you simply need to log in as the other members of your friends and family and purchase the Season Ticket individually for each person.
I do not have their log-in details or have lost my current sign-in details?
Please email email@example.com along with the Client ID and name and we will send that respective email address a link to set up a password.
Will this always be the case that I can’t purchase Season Tickets together?
No, this is just because of the reasons mentioned above. You can still purchase together now but the credit used will be that of the main account. Unused credit can be used for future home ticket products.
Can I use my credit on other accounts?
No, these credits are to be used specifically by those to whom the credit applies.
What if social distancing returns in the future?
It may be that we must alter the seating arrangements accordingly. All supporters will be notified should this be the case.
What if capacities are reduced and Season Ticket sales are higher than that capacity?
For any fixtures that are played with a reduced capacity, a ballot process will be required and only 2022/23 Season Ticket holders will be applicable to apply. Season Ticket holders who are successful in the ballot process may be subject to alternative seating arrangements in line with social distancing requirements. If any fixtures are played behind closed doors, the club will offer a full pro-rata ticket credit for the affected fixtures(s) or a suitable alternative such as a live streaming service or partial credit where applicable (relative to the value of your Season Ticket). Any such compensation will be processed at the end of the season on to the Season Ticket holder’s account.
Season Ticket Terms and Conditions
By purchasing a Season Ticket you are agreeing to the Terms and Conditions of our Season Tickets. To view these please CLICK HERE